We're thrilled to have led Minikai's Seed round, partnering with the team to revolutionise how care providers operate in highly regulated sectors through AI-powered automation. As your AI ally in disability and aged care, their platform transforms the workflow of frontline care providers by automating administrative work and compliance reporting, enabling them to focus more time on patient care while building a powerful trust platform between regulators and providers.

Markets with tailwinds

The aged care and disability sectors present a massive opportunity, with $50bn in government funding in Australia alone. These sectors face mounting challenges that create perfect conditions for technological disruption:

• Critical administrative burden with compliance teams spending over 50% of their time on audits and paperwork
• Providers face fines exceeding $1.5 million for compliance breaches
• Tens of thousands of incidents go unreported every year due to complex reporting requirements
• Training staff costs $230,000 per 100 clients annually
• Growing regulatory pressures with new mandates requiring minimum care minutes per resident
• Widespread inefficiencies costing care providers and the government billions in tax dollars annually

The timing for Minikai's solution is particularly compelling as generative AI reaches maturity. Unlike traditional software which often requires structured data input, GenAI can process unstructured information like clinical notes and conversations, enabling true hands-off automation. This technological shift coincides with government initiatives funding AI pilots to improve efficiency and care standards.

Products that change the game

Minikai's AI-powered platform stands out through several innovative features that fundamentally transform how care providers work:

• Collective memory: A sophisticated implementation of long-term memory for LLMs that maintains continuity of care across multiple providers
• Context-aware personalisation: Dynamic UI components that adjust based on user roles and preferences
• Automated documentation: Converts conversations and interactions into structured reports and compliance documentation
• Mini agents: Each patient gets a dedicated AI agent that understands their specific needs and history

The platform delivers concrete benefits across three key areas:

1. Reporting: Makes incident reporting user-friendly for carers and 50% faster for compliance staff
2. Quality & safeguarding: AI agents instantly scan all documents and identify compliance gaps
3. Always-on audit: Instantly compile evidence from a live, self-serve dossier

Early results are compelling, with customers like SDA Services seeing dramatic improvements in efficiency, particularly in processing intricate SDA and SIL applications. The platform is already trusted by care providers supporting over 150,000 vulnerable Australians annually, demonstrating strong market validation.

What truly sets Minikai apart is their vision to become the trust platform between regulators and care providers. By starting with on-the-ground workflow automation, they're building the foundation to become the system of record for all compliance activities.

Founders that hustle

The founding team combines deep technical expertise with personal connection to their mission:

• Keoki Alexander-Chang (CEO): Left a promising career leading Deloitte's Forensic AI lab to launch Minikai, motivated by his mother's struggles navigating health and human services. His experience gives him unique insights into both the technical and human aspects of the problem.
• Kyel Shera-Jones (CTO): Brings a powerful personal connection through his nephew Chase, an NDIS participant. Combined with his experience modernising complex backend infrastructure for the Australian government and leading high-performance teams at Concentrix-Tigerspike, he bridges technical expertise with deep domain understanding.
• Freddie Hedegaard (CGO): Former CEO of Dungbeetle.io, bringing extensive sales expertise to drive Minikai's growth and market penetration.

What impressed us most was the team's combination of technical sophistication and genuine mission-driven approach. They've transformed personal experiences with the care system into a solution that addresses critical industry pain points.

A compelling business model

Minikai has demonstrated strong early traction, having already secured major care providers who collectively support over 150,000 vulnerable Australians annually. Their platform offers clear value proposition by:

• Reducing administrative time by 30-50%
• Accelerating application processing and approval times
• Improving compliance accuracy and documentation quality
• Enabling more time for direct patient care
• Transforming hours of work into seconds through AI automation

Their revenue model scales with the number of patients being managed, providing natural expansion opportunities as customers grow. The platform's ability to handle complex regulatory requirements while improving efficiency creates strong customer stickiness.

Global appeal

Minikai's solution addresses a universal challenge in healthcare and social services. While starting with a strong foundation in Australia's NDIS and aged care sectors, the platform's capabilities are readily applicable to similar regulatory environments globally. The administrative burden in healthcare and social services is a worldwide challenge, presenting significant opportunities for international expansion.

Their AI-first approach to automation and compliance positions them well for scaling across different regulatory frameworks and jurisdictions. By building a solid foundation in Australia's complex regulatory environment, they're developing capabilities that will translate effectively to other markets.

The Seed phase and beyond

The funding round will primarily support:

• Expanding the technical team to enhance the platform's AI capabilities
• Building out sales and customer success functions to support rapid growth
• Accelerating development of their regulatory trust platform features
• Supporting international expansion plans

The founders have a clear vision for growth beyond their initial market, with plans to expand their platform's capabilities and geographical reach. With their deep technical expertise in AI, strong early traction, and clear product differentiation, we believe they're well-positioned to build a category-defining company in the care sector.

Thanks to Samadhi Pelenda for her help in drafting these notes.

If you’re a visionary founder ready to make waves, please reach out via our website.